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Delivery Information

Delivery Charges

Delivery charges are stated before payment. On larger value items we deliver free of charge in the UK. For international orders and carriage please contact us for further details.

Orders up to £50 - £3.80
Orders £51 - £249 - £10.00
Orders £250+ - Free shipping

Delivery Times

To ensure that you receive your jewellery as quickly and safely as possible we use the Royal Mail as our delivery partner. All post is sent as ‘Special Delivery’ and guaranteed by 1pm the following day. To make sure it gets to the right person our mail dispatched to the card holders address and is ‘Signed For’. 
(Please note: 
the time of delivery may vary from by 1pm during COVID 19 according to short term changes in Royal Mail services).
The Royal Mail provides a trackable service and this is done using the special delivery number. Please contact us if you have any concerns or if you experience any issues.

In stock items are despatched within 1-3 working days. UK Public Holidays will affect delivery dates. We are unable to deliver on a Bank Holiday.
If an item is not in stock or is one of the pieces available for purchase from our website that is made specially to order, you will be advised by email with an estimated delivery time. This would usually be 4 to 6 weeks. Therefore, we ask that you please be aware of our delivery times.

If the estimated delivery time is not acceptable once you have made your online purchase, you have the right to cancel the order within 72 hours of this email notification, thereafter the order will be deemed as confirmed and these orders cannot be exchanged, changed or refunded.

If you require an item by a specific date, please enquire via the 
contact page to check possible delivery timescale, we will do our best to fulfil your requirements.

Returns Policy

To discover more about our returns policy please click the link.

Packaging

Your jewellery will come carefully packaged in a jewellery gift box and in a Royal Mail Special Delivery envelope.
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